FAQs
What types of wellness products do you offer?
Lumira specializes in a curated selection of wellness products, prominently featuring the HarmoniFork™ 128Hz Therapy Instrument. This product is designed to enhance relaxation and promote healing through sound therapy, making it suitable for both beginners and professionals in the wellness space.
How does sound therapy work?
Sound therapy utilizes specific frequencies and vibrations to promote relaxation and healing. The HarmoniFork™ 128Hz Therapy Instrument emits a frequency that is believed to facilitate deep meditation and stress relief, contributing to overall wellness.
What is the expected delivery time for orders?
Orders are processed within 1–3 business days after payment. Estimated delivery times vary by region: 7–12 business days for the USA, Canada, and Europe, and 10–25 business days for the rest of the world.
What is your return policy?
We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. The item must be in its original condition, unworn or unused, with tags and in its original packaging. For items shipped to the European Union, a 14-day cooling-off period applies.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor the status of your shipment online.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and work to resolve it promptly.
Can I exchange an item?
The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
How can I contact customer support?
You can reach our customer support team by email at info@lumirastore.com or by phone at +972 59-724-4359. We are here to assist you with any questions or concerns.